Legal
Privacy notice
How Universal Cleaning Ltd collects and uses personal information, what we do with it, how long we keep it, and the rights you have over it.
How Universal Cleaning Ltd collects and uses personal information, what we do with it, how long we keep it, and the rights you have over it.
Universal Cleaning Limited is a company registered in England and Wales under company number 01833186. Registered office: Unit 13 Branksome Business Park, Bourne Valley Road, Poole, Dorset, BH12 1DW. VAT registration number: 393 0393 44. We are the data controller for the personal information described in this notice, which means we decide why and how it is used.
For anything about this notice, or to exercise any of the rights below, contact us at [email protected] or 01202 892002, or write to us at the registered office above.
We collect far less through this website than we hold as a business. This notice covers both.
The form asks for your name, phone number, email address, postcode, the type of cleaning you need, and whatever you tell us about the premises. Only the name, email address and message are required; the rest help us quote accurately.
Why: to answer your enquiry, arrange a site visit, and prepare a quote. Lawful basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to people who contact us about our services.
Please do not send us health information, or anything else sensitive, through this form. We do not ask for it and we do not need it to quote.
We hold what you tell us, and the record of the correspondence. Lawful basis: the same as above.
We hold contract and site details, site contacts and their work contact details, access and key-holding arrangements, schedules, visit records, invoices and payment records. Lawful basis: performance of our contract with you, and our legal obligation to keep accounting records.
Where our contract is with an organisation, the personal information involved is usually the work contact details of the people who manage the site. On communal and housing association work we are normally given access arrangements and a managing contact rather than residents' own details. Where a specific job does require an occupant's name or phone number, for example to arrange access, we hold it only for that job and then delete it.
Our server keeps ordinary access logs: the requesting IP address, the page requested, the time, and the browser's user-agent string. These are a normal part of running a web server and are used for security and diagnosing faults. Lawful basis: our legitimate interest in keeping the site secure and working.
We also count page views using a cookieless analytics tool called Umami, self-hosted by Sandbanks Digital rather than by an advertising company. It records the page viewed, the referring page, your browser language, your screen size and the time. It sets no cookies, stores nothing on your device, does not identify you and does not follow you to other sites. Lawful basis: our legitimate interest in understanding which pages are useful. It honours Do Not Track, and the cookie and storage policy explains how to opt out entirely.
This website runs no advertising pixels, social media trackers or other third-party tracking scripts.
We do not sell personal information, and we do not share it for anyone else's marketing.
We are not required to name every supplier, but we will tell you who holds your information if you ask.
Resend, which delivers our website enquiry emails, is based in the United States. Where personal information goes outside the UK, we require the recipient by contract to protect it to the standard UK law demands. Ask us and we will explain the safeguards that apply.
| What | How long |
|---|---|
| Enquiries that do not become work | 12 months from the last contact |
| Customer and contract records | 7 years after the contract ends |
| Invoices and accounting records | 6 years after the end of the accounting period, which is a legal requirement |
| Website server logs | Kept only briefly for security and fault diagnosis |
These periods are our published commitment, so we hold ourselves to them. When a period ends we delete the information or anonymise it.
We do not run email marketing campaigns and we do not add enquirers to a mailing list. If you contact us about a job, we reply about that job.
You have the right to ask us for a copy of the personal information we hold about you, to have it corrected if it is wrong, to have it deleted, to object to or restrict how we use it, and, where it applies, to receive it in a portable format. Where we rely on your consent for anything, you can withdraw it at any time.
To exercise any of these, contact us at [email protected]. We will respond within one month. We do not charge for this.
If you are unhappy with how we have handled your personal information, please tell us first, at [email protected] or 01202 892002. We will look into it and respond within 30 days. Since June 2026 you are expected to raise a complaint with the organisation before going to the regulator, and we would rather have the chance to put it right.
If you are still not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, by calling 0303 123 1113, or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
This website and our services are aimed at businesses and adults. We do not knowingly collect information about children through this site.
Access to our systems is limited to the people who need it. The website is served over an encrypted connection, the enquiry form is rate limited and screened for automated submissions, and enquiry details are never placed in a web address or passed to analytics.
Please pass this notice on to them, so they know what happens to their details.
If we change how we use personal information we will update this page and change the date at the top. This notice was last updated on 17 August 2026.